Identifying Relevant Customer Service Measurements
Read More About: Asheville Website Design By Sam Miller To determine how a company is performing in terms of customer service, some customer service measurements are used regularly. These measurements are designed to assess how satisfied customers are with the services provided by a company. Customer service is commonly defined as a series of activities that are organized to increase customer satisfaction levels so that a product or service will exceed customer expectation. Customer service may be extended in an automated manner through self-service means like support Internet sites, or…
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